Medical Records Documentation Expert

21 hours ago


Province of Palawan, Mimaropa, Philippines beBeeDocument Full time $40,000 - $65,000
Job Title

Medical Document Retrieval Specialist: A pivotal role in healthcare medical records retrieval.

Responsibilities
  • Provider Research & Identification:
    • Determine relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
    • Locate billing providers and related entities using tools like Chartswap, prior request history, and direct provider calls.
  • Request Creation & Quality Control:
    • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
    • Create accurate 'base' forms before assembling final submission packets.
    • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
  • Request Assignment:
    • Assign requests to appropriate records team members based on workload and utilization metrics.
  • Handling Special Cases:
    • Identify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).
    • Resolve missing or conflicting information by liaising directly with the law firm's case manager.


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