Medical Records Retrieval Specialist

13 hours ago

Province of Palawan, Mimaropa, Philippines beBeeProfessional Full time ₱310,000 - ₱430,000
Job Overview

As a medical records retrieval professional, you will play a critical role in the intake process. Your attention to detail directly impacts the speed and quality of records collection.

Our team is looking for someone who thrives in a fast-paced, detail-oriented environment where precision and problem-solving matter.

Key Responsibilities
  • Provider Research & Identification
    • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
    • Add all identified providers to the request in the admin app.
  • Request Creation & Quality Control
    • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
    • Prepare accurate base forms and generate complete submission packets.
    • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Request Assignment & Escalation
    • Assign requests to the appropriate records team member based on workload and utilization.
    • Identify and escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
    • Coordinate with law firms' case managers to resolve missing or conflicting information.
Requirements
  • Prior experience requesting medical records from providers on behalf of law firms.
  • Strong attention to detail, small errors can cause significant delays in the record's retrieval.
  • Proficiency with Adobe and PDF editing/combining tools.
  • Excellent written and verbal communication skills.
  • Proactive problem-solving mindset and ability to manage multiple requests simultaneously.
Nice-to-Have
  • Familiarity with Chartswap or other medical records exchange platforms.
  • Experience in U.S.-based legal or healthcare settings.
  • Spanish-speaking proficiency (a plus, but not required).
About Us

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