Customer Service Representative Opportunity
2 days ago
We are seeking a highly skilled customer service representative to join our team. This role requires excellent communication skills, strong time management abilities, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:- Manage inbound and outbound calls with customers and potential leads.
- Assist in lead generation and consultation booking.
- Provide exceptional customer support through various communication channels.
- Utilize key tools such as Active Campaign (CRM), Front (communication hub), and MyContact Center (phone system) to ensure smooth operations.
- Work closely with team members to follow up on leads and ensure client satisfaction.
- Identify upselling opportunities by recommending relevant services that meet customer needs.
- Perform accurate data entry to ensure customer records are always up-to-date in our system.
- Leave detailed notes in client files for every interaction.
- Apply strong phone etiquette to create a positive customer experience and build long-term loyalty.
- Fluent English and French language skills.
- Strong English communication skills, including the ability to understand various accents.
- Experience with Microsoft Office and CRM systems (Active Campaign preferred).
- General computer proficiency is required.
- Familiarity with customer service platforms and communication tools (Front, MyContact Center).
- Self-motivated, outgoing, resourceful, and coachable.
- Strong time-management skills and organizational efficiency.
- Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred).
- A supportive and dynamic work environment.
- Ongoing training and development opportunities.
- The chance to work with a diverse range of clients and projects.
- Flexible working arrangements to suit your needs.
- Must pass a typing test to assess written communication speed and accuracy.
- Submit a cover letter as part of the screening process.
- Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet).
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