Customer Service Representative

2 days ago

San Fernando, Central Luzon, Philippines beBeeRepresentative Full time ₱20,000 - ₱25,000
Job Overview

We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist customers with products and process-related inquiries, and professionally represent some of the most recognizable brands in the world.

Our industry-leading training program will equip you with the skills necessary to succeed in this dynamic environment. You will have opportunities to advance your career through Supervisor, Trainer, Talent Acquisition, and Operations Management roles.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
Candidate Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

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