Customer Insights Analyst
4 days ago
TDCX Group helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.
As a Customer Insights Analyst, you will play a critical role in helping our clients make informed business decisions. You will analyze complex data sets, identify trends, and make data-driven recommendations to drive growth and improve customer experiences.
You will work closely with cross-functional teams to identify opportunities for process improvements and implement changes that drive operational excellence. Your ability to present relevant data in an easy-to-understand format/dashboards or file automation will aid timely decision making, provide insightful discoveries and recommendations, and optimize processes.
To succeed in this role, you must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. Preferably, you have 2 years of working experience in the related field.
Key skills and qualifications include extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts. You should also have proven experience in overseeing the design, development, and implementation of contact center operations.
The ideal candidate is flexible and adaptable to various business models and projects. Excellent verbal and written communication skills in English and the language of the supporting market are essential.
-
Product Insight Analyst
2 days ago
Cebu City, Central Visayas, Philippines LegalMatch Full timeWe are seeking a skilled UX Analyst to join our team at LegalMatch Philippines. In this role, you will be responsible for evaluating user interactions across our products, identifying usability issues, and proposing enhancements to improve the overall user experience.About the Role:Evaluate user interactions across our products to identify usability issues...
-
Customer Insights Specialist
5 days ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAbout Neksjob CorporationNeksjob Corporation is a leading provider of innovative solutions for the customer service industry. Our mission is to empower organizations to deliver exceptional customer experiences through data-driven insights and strategic decision-making. We believe that our employees are the driving force behind our success, and we are...
-
Customer Service Analyst- Sales Coach
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service team, a Customer...
-
Data Insights Analyst
2 days ago
Cebu City, Central Visayas, Philippines LegalMatch Full timeThe Data Insights Analyst role at LegalMatch involves analyzing financial data to identify trends and inform business decisions. Your responsibilities will include performing data analysis to identify financial trends, preparing financial statements, and reviewing and reconciling quarterly VAT returns.To succeed in this role, you will need to have strong...
-
Business Intelligence Insights Analyst
6 days ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob OverviewAt RecruiterPH, we are seeking a highly skilled Business Intelligence Insights Analyst to join our team. As a key member of our organization, you will play a crucial role in delivering high-quality reports that drive business decisions.Key Responsibilities- Ensure accurate and timely delivery of standard and ad-hoc reports- Collaborate with...
-
Data Insights Analyst
7 days ago
Cebu City, Central Visayas, Philippines Qualfon Full timeJob SummaryWe are seeking a skilled and data-driven professional with knowledge in speech analytics to harness data insights, including voice and conversational analytics, to support strategic decision-making and drive business growth.Main ResponsibilitiesUtilize speech analytics platforms to process, analyze, and interpret voice data from customer...
-
Data Insights Consultant
3 days ago
Cebu City, Central Visayas, Philippines Talleco Full timeTalleco is seeking a talented Data & Business Intelligence Analyst to contribute to our team's success.">In this role, you will be responsible for transforming data into actionable insights, driving strategic decision-making, and enhancing business performance.">The ideal candidate will collaborate with cross-functional teams to identify key business metrics...
-
Data Insights Manager
2 days ago
Cebu City, Central Visayas, Philippines TDCX Philippines Full timeJob DescriptionAs a Business Analyst at TDCX Philippines, you will be responsible for providing business insight through metrics, reporting, and variance analysis coming from in-depth analysis.You will prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center...
-
Data Insights Analyst
7 days ago
Cebu City, Central Visayas, Philippines Qualfon Full timeAbout the RoleThis Junior Data Analyst position is ideal for individuals passionate about data and eager to start their career in analytics. The successful candidate will work closely with a collaborative team in a dynamic environment, gaining hands-on experience and contributing to the growth of the company.Key ResponsibilitiesPerformance Monitoring:...
-
Sales and Marketing Insights Analyst
8 hours ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeResponsibilitiesThe Sales and Marketing Analytics Business Analyst is accountable for:Developing and maintaining critical reports to support the Sales and Product Marketing Teams by providing historical data trends, volume analysis, visual representations of their KPIs, and business insights.Understanding operational objectives of business functions by...
-
Customer Service Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob DescriptionA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...
-
Data Insights Lead
6 days ago
Cebu City, Central Visayas, Philippines Recruiter PH Full timeJob OverviewRecruiter PH is seeking a skilled Measurement & Reporting Senior Analyst to join our team. This role plays a critical part in ensuring the delivery of accurate and timely reports, collaborating with cross-functional teams to gain insights from data analysis.
-
Data Insights Specialist
2 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeIn this pivotal role as a Senior Analyst – MIS, you will play a vital part in transforming business data into actionable insights. Your expertise will be instrumental in managing the development and maintenance of reports, dashboards, and data visualizations that drive business decisions.Main Objectives:Deliver high-quality data analytics and insights to...
-
Data Insights Coordinator
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob SummaryTASQ Staffing Solutions is seeking a talented Business Analyst to join our team in Cebu City. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCollect and analyze data to identify trends and insightsDevelop and...
-
Data Reporting Analyst
7 days ago
Cebu City, Central Visayas, Philippines Qualfon Full timeQualfon Cebu, Central Visayas, PhilippinesData Reporting AnalystWork arrangement: Onsite (IT Park, Cebu)Job SummaryWe are seeking a skilled and data-driven Data Reporting Analyst with knowledge in speech analytic. The ideal candidate will harness data insights, including voice and conversational analytics, to support strategic decision-making and drive...
-
Data Insights Analyst
6 days ago
Cebu City, Central Visayas, Philippines RELX INC Full timeRELX INC Business Intelligence SpecialistThe primary responsibility of this role is to deliver actionable sales insights and reporting to frontline sales reps, sales leaders, and senior management. To achieve this, the ideal candidate will combine strong data analysis and technical skills with a keen business understanding.Key Responsibilities:Work closely...
-
Data Insights Analyst
3 days ago
Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full timeAt TeleTech Holdings, Inc., we are seeking a skilled Reporting Analyst to join our team. As a Reporting Analyst, you will play a critical role in generating and analyzing operations and financial reporting. Your primary responsibility will be to provide value-added service to our client base by developing new reports and improving operational...
-
Customer Service Insights Director
4 days ago
Cebu City, Central Visayas, Philippines Qualfon Corporation Full timeKey ResponsibilitiesThe Sr. Manager, Business Intelligence Data, will be responsible for driving strategic initiatives by identifying opportunities, creating hypotheses, executing analyses, and translating data into meaningful actionable insights and recommendations.This role will also develop and deliver executive-level presentations and perspectives,...
-
Process Improvement Analyst
5 days ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeProcess Improvement Analyst: Job OverviewWe are seeking a Process Improvement Analyst to join our team at RecruiterPH. As a Process Improvement Analyst, you will be responsible for identifying areas of improvement and developing solutions to enhance business processes.Key Responsibilities:Implement a structured approach to capturing business requirements and...
-
Data Analyst Expert
3 days ago
Cebu City, Central Visayas, Philippines Talleco Full timeTalleco is seeking a skilled Data & Business Intelligence Analyst to join our team. This role will play a vital part in transforming data into actionable insights, driving strategic decision-making, and enhancing business performance.">The ideal candidate will collaborate with cross-functional teams to identify key business metrics and design automated...