Fashion Industry Customer Service Representative

1 week ago


Manila, National Capital Region, Philippines MarketStar Full time
About the Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our Customer Experience team, you will be responsible for providing exceptional service to an upscale international clientele via email and telephone.

Our ideal candidate is someone who has a solid background in customer service and a passion for fashion. If you are ready to take on new challenges and provide outstanding support to our clients, we want to hear from you

Key Responsibilities
  • Provide exceptional service to customers via email and telephone.
  • Offer assistance and solutions that result in increased customer satisfaction.
  • Understand customer situations and provide the best possible resolutions.
  • Perform ad hoc duties as needed.
Requirements
  • Prior experience in the fashion retail industry or knowledge/interest in fashion.
  • Academia or College Graduate: Graduation in Fashion Design / Business Operations / Business Administration / Business Communication / Computer Science.
  • Prior experience working in a CSR role in Korean/English (Bilingual).
  • Minimum of 2 years of customer service experience, preferably in a call center environment.
  • Overall Experience: 2-4 yrs.
  • CSR Experience: 3-4 yrs.
  • Excellent written and verbal communication skills in English, and other languages an asset.
  • Skilled using Microsoft Office (Excel, Word, and PowerPoint) or G Suite (Sheets, Docs and Slides).
  • Candidates should be flexible with rostered day offs and working in shifts.
  • Available to work 40 hours per week.


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