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Help Desk Professional

1 week ago

Davao City, Davao, Philippines Wear The Shield Full time

Job Summary:

The Customer Support Associate role is a critical position within our customer service team at Wear The Shield. As a dedicated and skilled professional, you'll play a vital role in delivering top-notch support and fostering long-term relationships with our clients.

Main Responsibilities:

  1. Handle customer inquiries via various channels, ensuring swift and courteous responses.
  2. Maintain accurate and up-to-date records of customer interactions, guaranteeing seamless communication and efficient issue resolution.
  3. Collaborate closely with colleagues to achieve cohesive customer experiences, enhancing client satisfaction and loyalty.
  4. Identify and resolve customer issues, escalating complex cases when necessary to ensure prompt and satisfactory resolutions.

Requirements:

  • Effective written and verbal communication skills.
  • Minimum 1 year of customer service experience.
  • Strong problem-solving and interpersonal abilities.
  • Adequate technical proficiency and reliable computer equipment, including a minimum 15 Mbps internet connection.