
Resource Planning Strategist
1 day ago
The Resource Planning Analyst will lead the development and implementation of workforce management strategies to ensure accurate forecasting, scheduling, and analysis.
This role involves maintaining precise forecasts, capacity plans, and schedule plans, ensuring timely generation of these plans.
- Maintaining accurate forecasts, capacity plans, and schedule plans
- Ensuring timely generation of forecasts, capacity plans, and schedules
- Providing strategic recommendations to improve productivity while balancing service levels
The ideal candidate will have 2+ years of experience in Contact Center Workforce Management, high proficiency with computers, and excellent knowledge of word processing, spreadsheets, and database systems.
They will also have experience with WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc. and broad knowledge of inbound contact center environment.
About Our Company:We are a premier customer experience partner to Fortune 100 and 500 companies.
We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.
Responsibilities:- Develop and implement workforce management strategies to ensure accurate forecasting, scheduling, and analysis.
- Maintain precise forecasts, capacity plans, and schedule plans.
- Ensure timely generation of forecasts, capacity plans, and schedules.
- Provide strategic recommendations to improve productivity while balancing service levels.
Requirements:
- 2+ years of experience in Contact Center Workforce Management.
- High proficiency with computers.
- Excellent knowledge of word processing, spreadsheets, and database systems.
- Experience with WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc.
Benefits:
We offer a dynamic and challenging work environment, opportunities for growth and development, and competitive compensation and benefits.
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