Senior Retention Strategist

2 weeks ago

Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000
Job Description

We are seeking a Customer Success Manager to oversee customer retention strategies. This role is pivotal in designing user experiences and implementing churn reduction initiatives.

Main Responsibilities
  1. Monitor and analyze key customer metrics to inform retention strategies.
  2. Collaborate with cross-functional teams to improve UI/UX and reduce churn.
  3. Develop and test solutions to enhance navigational flow and usability.
  4. Align retention initiatives with business objectives through collaboration with sales and marketing teams.
  5. Provide data-driven insights to leadership on customer behavior.
  6. Ensure accurate reporting on cross-functional projects.
  7. Promote customer advocacy and boost referrals.
  8. Support customer onboarding and engagement efforts.
  9. Foster a proactive, results-focused approach to problem-solving.
Requirements
  • Strong grasp of SaaS principles, user journey mapping, and usability fundamentals.
  • Demonstrated understanding of navigation optimization, retention, and referral techniques.
  • 2-5 years of experience in related roles; leadership experience preferred.
  • High emotional intelligence and exceptional collaboration skills.
  • Proactive, adaptable, and results-driven mindset.
  • Excellent communication skills and a strong work ethic.

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