Customer Experience Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeTravel Full time ₱4,500 - ₱5,700

Job Description

We are seeking a highly skilled Travel Advisor to join our team. As a critical customer touch point, you will be responsible for delivering exceptional service and providing tailored travel solutions that meet the unique needs of our guests.

You will be empowered to make creative decisions using tools and market insight to drive revenue and customer loyalty. We value passion and pride in our brand, and we're looking for someone who is eager to learn and develop themselves in an ever-evolving role.

Main Responsibilities:

  • Provide industry-leading reservation solutions in English and one or more languages for all contacts.
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
  • Embrace the global and cultural diversity of our guest and business needs.

Required Skills & Qualifications:

To succeed in this role, you will need:

  • Strong customer service and sales skills, with the ability to balance sales with service.
  • Strong bilingual communication skills – listening, written, verbal.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Ability to customize generic information.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.

Benefits:

We offer a dynamic work environment and opportunities for growth and development.

Others:

Please note that previous call center experience in a sales capacity or other call handling experience is preferred, but not required. A hotel/travel background is also desirable.

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