Customer Service Operations Supervisor

2 days ago


San Juan, National Capital Region, Philippines Local Employment for Direct Hire and Professional Full time
About Us

At Local Employment for Direct Hire and Professional, we value teamwork and dedication. Our organization strives to provide exceptional opportunities for professionals seeking rewarding careers.

Job Summary

We are currently seeking a highly skilled Customer Service Operations Supervisor to join our team. The successful candidate will oversee customer-facing operations, ensuring seamless interactions and top-notch service delivery.

Key Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Lead and manage a team of customer service representatives to ensure optimal performance
  • Maintain accurate records and reports on customer interactions and feedback
  • Collaborate with cross-functional teams to drive business growth and improve processes
Requirements

To be successful in this role, you must have:

  • Bachelor's degree in Business Administration or related field
  • At least 2-3 years of experience in customer-facing management or the financial industry
  • Proven skills in strategic planning, problem-solving, and decision-making
  • Excellent communication and interpersonal skills
  • Proficiency in basic computer applications and ability to learn new software quickly
Benefits

We offer a competitive compensation package, including:

  • A salary of 18,000 plus additional allowances of 2,000
  • All mandated benefits
  • Motorcycle and fleet card provided
  • Healthcard/HMO coverage
  • Professional development opportunities
Work Environment

This role requires working Monday to Saturday, 8:00 am to 5:00 pm, with occasional field work involved. A professional driver's license is required, and flexibility to adapt to changing situations is essential.



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