Training and Development Specialist
7 days ago
At Job Resources, we're seeking a highly skilled Training and Development Specialist to join our team. As a key member of our training department, you'll play a critical role in preparing customer service representatives to perform their job effectively.
Main Responsibilities:
- Create engaging lesson plans for training delivery
- Evaluate and modify training curriculum as needed
- Prepare materials and resources for training delivery
- Reserve training rooms and equipment
- Review and master all content and activities for instruction
Key Qualifications:
- Bachelor's Degree in any field
- At least three years experience in a call center or similar industry
- Project Management skills and MS office
- Excellent verbal and written communication skills
- Able to work night shift and onsite in the Philippines
- Mid-Senior level
- Full-time
- Training, Quality Assurance, and Customer Service
- Outsourcing and Offshoring Consulting, Financial Services, and IT Services and IT Consulting
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