Training and Development Specialist

7 days ago


Quezon City, National Capital Region, Philippines Job Resources Full time

At Job Resources, we're seeking a highly skilled Training and Development Specialist to join our team. As a key member of our training department, you'll play a critical role in preparing customer service representatives to perform their job effectively.

Main Responsibilities:

  • Create engaging lesson plans for training delivery
  • Evaluate and modify training curriculum as needed
  • Prepare materials and resources for training delivery
  • Reserve training rooms and equipment
  • Review and master all content and activities for instruction

Key Qualifications:

  • Bachelor's Degree in any field
  • At least three years experience in a call center or similar industry
  • Project Management skills and MS office
  • Excellent verbal and written communication skills
  • Able to work night shift and onsite in the Philippines
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Training, Quality Assurance, and Customer Service
Industries
  • Outsourcing and Offshoring Consulting, Financial Services, and IT Services and IT Consulting


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