
Remote Support Professional
3 days ago
We are seeking a highly organized and proactive Virtual Support Specialist to provide exceptional client relationships, operational efficiency, and strategic execution. The specialist will primarily assist with back-office operations while serving as the main point of contact for client needs.
This includes addressing inquiries and ensuring a smooth, positive client experience from initial engagement to ongoing support.
The ideal candidate will have at least a year of experience as an Executive Assistant, Virtual Assistant, or similar role. They will possess exceptional attention to detail, strong communication, proactive collaboration, and the ability to operate both independently and as a team player while upholding company standards.
Key Responsibilities:- Manage and update CRM systems and other databases—ensure accurate donation records, contact information, and community data to enable reliable reporting, insights, and outreach efforts.
- Update websites with event details, registration links, calendars, and graphics. Prepare and publish registration forms and event pages using a drag-and-drop interface—no advanced coding required.
- Assist with drafting and distributing weekly community emails or announcements to promote classes, events, or initiatives.
- Proactive project coordination: anticipate scheduled events and community needs by setting reminders, coordinating publishing timelines, and working with internal teams to ensure materials and client requests are delivered on time.
- Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.
- A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
- Must be comfortable with using a time-tracking software for payroll purposes.
- Total paid vacation days increase by one day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
- 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- 15-minute break every four hours worked.
- Healthcare benefits after two months of full-time work.
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