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Customer Engagement Planning Specialist
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As a Campaign Planning Manager at Globe Telecom, you will play a crucial role in driving business growth and delivering exceptional customer experiences through the design and development of customer engagement campaigns and programs.
Main Responsibilities- Design and develop customer engagement campaigns and programs that meet business objectives and customer needs.
- Collaborate with cross-functional teams to launch and manage campaigns, ensuring smooth execution and timely delivery.
- Develop project plans that outline campaign mechanics, desired customer experiences, and success metrics.
- Oversee the delivery of campaigns, prioritizing tasks, and ensuring timelines, quality standards, and budget are met.
- Create direct-to-customer communications that resonate with our target audience.
- Set branding guidelines and tone to craft compelling messages that maximize customer engagement.
- Foster team collaboration and facilitate effective communication among stakeholders.
- Conduct campaign analysis to evaluate effectiveness and identify opportunities for continuous improvement.