High-Touch Engagement Specialist
7 days ago
We're seeking a skilled High-Touch Engagement Specialist to join our team at Tbwa Chiat/Day Inc. As a key member of our Customer Success organization, you'll be responsible for driving initiatives related to reducing churn and downsell in our small business customer base.
About the Role:This is an exciting opportunity to lead a high-touch engagement team focused on delivering exceptional customer experiences. You'll be working closely with our customers to understand their needs and develop strategic plans to improve their outcomes.
Responsibilities:- Lead a high-performance team focused on higher touch engagement.
- Monitor KPIs and evaluate team performance to ensure we're operating at the highest standard.
- Evaluate churn and downsell reasons and implement plans to reduce customer churn.
- Drive retention activities based on client's situation.
- Initiate process improvements through creation to execution of new strategies.
- Bachelor's degree in technology-related field and prior experience with SaaS / high growth companies is ideal for this role.
- Customer-focused and demonstrable passion about customer success.
- Exceptional English fluency and excellent written, verbal, and listening communications skills with a professional presence.
- Proven cross-functional leader with proven track record of collaboration, prioritization, and workload management.
- Quick learner, always looking to embrace and master new technologies.
- Capable project/program management skills with ability to synthesize customer success outcomes into well-structured success plans.
- Familiarity with next-generation enterprise software customer success concepts.
- Excellent skills in using Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel.
- Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace.
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Growth and Engagement Specialist
3 days ago
Manila, National Capital Region, Philippines LeapFroggr Full timeJoin our dynamic team at LeapFroggr Inc. as a Growth Marketer!About the JobThis is an exciting opportunity to work on driving consumer growth initiatives and improving engagement across all consumer touchpoints. As a key member of our founding team, you'll play a crucial role in scaling our patient base and making quality healthcare more accessible to...
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Employee Engagement Specialist
3 days ago
Manila, National Capital Region, Philippines Tarro Full timeWe are looking for an experienced Employee Engagement Specialist to join our team at Tarro. As a key member of our HR department, you will be responsible for designing and implementing employee engagement initiatives that promote a positive and inclusive work environment.Key Responsibilities:Develop and execute employee engagement strategies to boost morale...
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Brand Engagement Specialist
7 days ago
Manila, National Capital Region, Philippines Trends Group, Inc. Full timeJob DescriptionTrends Group, Inc. is seeking a Brand Engagement Specialist to develop and execute a comprehensive social media strategy that enhances the corporate brand's online presence and engagement across various social media platforms.Main ResponsibilitiesDevelop and implement a strategic social media plan that aligns with corporate objectives.Create...
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Public Engagement Specialist
4 days ago
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Employee Engagement Specialist
4 days ago
Manila, National Capital Region, Philippines SM Fashion Full timeJob OverviewWe are seeking a highly motivated and experienced Employee Engagement Specialist to join our team at SM Fashion. As an Employee Engagement Specialist, you will be responsible for developing and implementing comprehensive strategies and programs to enhance employee engagement and retention.Main ResponsibilitiesDevelop and implement employee...
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Distributor Engagement Specialist
1 day ago
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Customer Engagement Manager
3 days ago
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Community Engagement Specialist
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Employee Engagement Specialist
3 days ago
Manila, National Capital Region, Philippines Shopee Full timeCareer Opportunity: Internal Communications & EngagementWe are looking for a seasoned professional to lead our internal communications and engagement efforts. As an Internal Communications & Engagement Specialist at SeaBank, you will play a vital role in fostering a positive work environment and promoting employee engagement.About the Job:Develop and execute...
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Cleanliness and Hygiene Specialist
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Client Engagement Specialist
1 day ago
Manila, National Capital Region, Philippines VAA Philippines Full timeJob OverviewVAA Philippines is seeking a highly skilled and experienced Client Engagement Specialist to join our team. As a Client Engagement Specialist, you will be responsible for developing and maintaining strong relationships with our clients, identifying their needs, and providing solutions to meet those needs.Your key responsibilities will include...
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Client Engagement Specialist
4 days ago
Manila, National Capital Region, Philippines Satellite Office Full timeGrow Your CareerSatellite Office is a leading global branded merchandise company looking for a Client Engagement Specialist to join our team. In this role, you'll play a key part in creating unforgettable brand experiences through high-quality branded merchandise.You'll work closely with our Account Executives to develop a deep understanding of our product...
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Talent Acquisition Specialist Lead
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Segmentation and Engagement Specialist
4 days ago
Manila, National Capital Region, Philippines Globe Telecom Full timeAbout the RoleAs a Segmentation and Engagement Specialist, you will play a crucial role in supporting the Masterbrand Convergent Segment Marketing Team. Your primary focus will be on developing a structured approach to delivering the WTY Community Builder Promise, integrating learning opportunities through various channels.Key responsibilities include...
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High-Performance UI/UX Specialist
18 hours ago
Manila, National Capital Region, Philippines SLAM Strategy Full timeSocial media has never been more important than it is now. It's the perfect way to get in touch with old friends, share news, trends and gossip, and view live photos and videos instantly across any device. Here are some new social networks you can use instead of Facebook:SnapchatInstagramTwitterTikTokRedditThis role is all about using our data-driven...
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Customer Engagement Specialist
6 days ago
Manila, National Capital Region, Philippines Rippedboxstation Full timeRippedboxstation is seeking a Customer Engagement Specialist to join our team. In this role, you will be responsible for generating leads, scheduling appointments, and engaging with potential customers through various communication channels.This is an exciting opportunity for a motivated and experienced professional to utilize their skills in sales and...
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Employee Engagement and Training Specialist
4 days ago
Manila, National Capital Region, Philippines Flash Express (PH) Co. Ltd. Inc. Full timeAbout the Role:The Employee Engagement and Training Specialist is responsible for creating training plans tailored to specific job requirements. This involves collaborating with department managers to design engaging and effective training programs, which are then implemented through scheduled training sessions. The specialist must also monitor the...
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Employee Engagement
1 week ago
Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full timeWe are seeking a dynamic and motivated Employee Engagement & Communications Specialist to join our Customer Care team. In this pivotal role, you will facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness. The ideal candidate will...
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Digital Community Engagement Specialist
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Manila, National Capital Region, Philippines Cyberbacker Careers Full timeAbout Us:Cyberbacker Careers is a leading provider of digital marketing solutions. We are committed to delivering exceptional results for our clients through innovative and effective marketing strategies.We are seeking a highly skilled Digital Community Engagement Specialist to join our team. The successful candidate will have a proven track record of...
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Customer Engagement Specialist
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Manila, National Capital Region, Philippines enablesGROUP Full timeJob DescriptionWe are seeking a highly motivated and data-driven CRM and Loyalty Specialist to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs.This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics. The ideal...