Digital Experience Specialist

1 week ago

Barcelona, Philippines beBeeDigitalExperience Full time ₱450,000 - ₱600,000
Job Description">

We are seeking a Digital Experience Specialist to support our global customers and provide them with an exceptional customer experience. This role will play a key part in supporting our customers across the globe by executing the digital transformation of the customer experience.


Key Responsibilities">
  • ">
  • Develop, manage and maintain the digital customer experience for all assigned customers">
  • Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the process improvement">
  • Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation">
  • Monitor the digital customer journey outcomes and identify opportunities and risks">
  • Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals">
  • Deploy data-driven automated implementation and adoption activities and track customer progress through implementation to ensure success">
  • Develop and enable digital campaigns at scale and create and maintain response templates for frequently asked customer questions and communications">
  • Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization">
  • Assist in the coordination of customer success led webinars & campaigns">
  • Collaborate with stakeholders on webinar content">
  • Own inbound opportunity generation and qualification through mail campaigns, webinars and other means.">
  • Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive">
  • Develop and execute action plans from feedback and survey data">
">About You">
  • ">
  • College degree (Bachelor or equivalent)">
  • Exceptional English communication skills, both written and verbal">
  • Experience building one:many digital campaigns with efficient processes">
  • Capacity to set correct expectations and manage issues to completion">
  • Multitask and prioritise tasks in a changing environment">
  • Strong team mentality, utilising internal and external resources strategically and tactically">
  • Demonstrated ability to solve problems and seek solutions">
">Benefits">

At Instructure, we believe in hiring great people and treating them right. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process.

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