Customer Service Team Leadership Opportunity

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱400,000 - ₱600,000
Customer Service Team Lead Position

We are seeking a seasoned leader to guide our customer support teams toward success.

Key Responsibilities:
  • Lead and monitor the performance of assigned agents, ensuring KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to team members.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Qualifications:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits:
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.
Technical Requirements:
  • Personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).

Apply today and help us redefine customer service excellence.

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