User Experience Support Professional

1 day ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱25,000 - ₱35,000
Job Summary

This role requires a customer-focused professional to deliver exceptional support and ensure a seamless experience for our users.

The ideal candidate will be able to adapt to a rapidly evolving company, collaborate effectively with teams, and maintain a customer-centric approach.

Key Responsibilities
  • Provide excellent customer support through email and chat
  • Troubleshoot user concerns, identify issues, and deliver proactive solutions
  • Ensure timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Document recurring issues and customer feedback to enhance the overall user experience
Required Skills
  • Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
  • Exceptional communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Tech savvy - Likes to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
Bonus Qualifications
  • Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus

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