Classroom Assistant

1 week ago

Cebu City, Central Visayas, Philippines beBeeCoach Full time ₱750,000 - ₱900,000
Proctor Role

As a high-performing team member, you will participate in the Global Proctor Program and support new hire classes as a proctor.

Key Responsibilities:
  • Assist Trainers through Classroom Management
    • Monitor classrooms throughout the day
    • Check on agents' behavior in class, including level of engagement, agents not paying attention to training, and agents who do not appear in the training environment
    • Assist new hires with technical concerns, such as system issues, camera problems, connectivity issues, etc.
    • Assist Trainers in ensuring all new hire classes are on the same page during facilitation and activities by identifying new hires with raised hands for questions, new hires who are disengaged or confused
    • Assist Trainers in minimizing interruptions during class. For example, mute agents who are off-mute while others are talking, calling out unnecessary background noises
    • Assist in filling out Daily Event Journals (DEJ) with updates throughout the day (as assigned by the Trainer):
      • Add any system issues
      • Agent attendance issues
      • Lesson completion updates
      • Help Trainers with breakout rooms
      • Getting everyone to breakout rooms and back to the main session
      • Monitoring breakout rooms for agent participation and task completion
      • Help complete any administrative tasks assigned by the Trainer
      • Coordination with HR/IT/OPS interactions with agents
      • Coordination of classroom visitors
      • Activity setup
      • Login testing
    • Off-Class Duties
      • Proctors not in class are expected to take phone calls until such time that a class will be assigned to them.
      • Proctors may attend trainings as part of their Leadership Developmental program when not in class.

Job Requirements include strong communication skills, teamwork ability, and flexibility.

Our team provides an opportunity to grow professionally, work in a dynamic environment, and enjoy healthcare benefits and skill development opportunities.

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