Healthcare Ambassador

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeBrand Full time $9,600 - $13,200
Healthy Snack Brand Ambassador

Are you passionate about healthy eating and customer service? Do you have a knack for providing excellent support to clients?

We are seeking an experienced Customer Service Representative to join our team. As a key member of our front-line support, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and efficient way
  • Collaborate with internal teams to provide seamless support to customers


Required Skills and Qualifications:
  • 1+ years of customer-facing experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and prioritize tasks effectively


Benefits:
  • Competitive salary and benefits package
  • Opportunities for growth and professional development
  • Recognition and rewards for outstanding performance


Why Join Us?
  • Be part of a dynamic and supportive team
  • Contribute to the success of a growing company
  • Develop your skills and knowledge in a fun and engaging environment


If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply today

Our mission is to make healthy eating accessible and enjoyable for everyone. We strive to provide the highest level of service to our customers, while also fostering a positive and inclusive work environment.

So why wait? Apply now to join our team and become a part of something amazing

Qualifications:

  • Proven experience in customer service, eCommerce, or a related role (Shopify experience is a major plus)
  • Excellent communicator – You know how to write and speak with empathy, clarity, and a touch of personality.
  • Culture fit counts – You vibe with our mission, values, and bring positive energy to the team.

Responsibilities:

  • Order Management:
    • Process clients' orders, refunds, and product exchanges efficiently
    • Organize and maintain the order of replacement products to ensure a smooth pick/pack/ship process
    • Customer Service:
      • Serve as the front-line responder for customer inquiries and complaints, providing prompt and courteous service
      • Manage and record the status of customer replacements, and report on trends regarding product issues that arise
      • Solve problems to provide the best possible experience for our customers
      • Collaboration and Communication:
        • Work directly with sales, marketing, and product teams to address customer needs and improve processes
        • Provide feedback to the organization on how to better manage and address issues that arise
        • Administrative Support:
          • Perform weekly cleanup of files to ensure data is current and organized
          • Upsell other products as necessary to meet customer needs and company goals
          • Handle other responsibilities as assigned, based on experience level and job growth
          • Influencer Outreach:
            • Assist in identifying, contacting, and managing partnerships with influencers to support brand awareness and community engagement

About the Client:

Our client is a bold, trailblazing healthy snack brand that's been fueling Millennials and Gen Z with flavor-packed, no-nonsense goodness since day one. Their mission? To make healthy eating unapologetically cool—not yoga-retreat cool, but

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