Customer Service Ambassador

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeBilingual Full time ₱100,000 - ₱120,000
Job Role Overview

MCI is a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of its clients. We are seeking a highly skilled Call Center Associate who is passionate about delivering exceptional customer service across multiple communication channels.

This role involves resolving customer inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English. As a Call Center Associate, you will be empathetic, responsive, and thrive in a fast-paced environment.

To succeed in this role, you must possess strong written and verbal communication skills, be familiar with Windows PC applications, and have basic proficiency in Microsoft Office Suite. Experience with CRM platforms and problem-solving, conflict resolution, and negotiation skills are highly valued.

Responsibilities and Skills
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.

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