Retail Operations Manager

7 days ago


Pasay, National Capital Region, Philippines Kenangan Food and Beverages Full time

As a dynamic and rapidly expanding company, Kenangan Coffee - SM East Ortigas is looking for highly skilled professionals to fill the role of Management Trainee/Assistant Store Manager. This position offers a unique opportunity to join our team and contribute to the success of our business.

About Us

We are one of the most promising companies in the Philippines, with numerous awards and recognitions under our belt. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're excited to have you join our journey.

The Role

We're seeking an exceptional individual who shares our passion for delivering outstanding customer service and driving business growth. As our Management Trainee/Assistant Store Manager, you'll be responsible for:

  • Assisting in the day-to-day operations of our cafe, ensuring seamless execution of our business strategies;
  • Training and developing our team members to excel in their roles, focusing on drinks preparation and coffee equipment usage;
  • Collaborating with vendors to procure necessary supplies, such as takeaway cups, coffee, milk, and other ingredients;
  • Maintaining accurate records of revenue and expenses, providing valuable insights to inform our business decisions;
  • Providing guidance and support to staff on effective issue resolution and excellent customer service;
  • E nsuring our cafe areas are clean and tidy, reflecting our brand's high standards;
  • Nurturing strong relationships with our customers to foster loyalty and enhance our reputation.
Requirements

To succeed in this role, you'll need:

  • Work experience as a supervisor or coffee barista, with a proven track record of delivering results;
  • Hands-on experience with professional coffee machines, ensuring your technical skills are up-to-date;
  • Excellent math skills, with attention to detail and accuracy;
  • Availability to work flexible hours, including weekends and holidays, when required;
  • Strong communication skills, with the ability to motivate and inspire your team;
  • A customer-focused attitude, with a passion for delivering exceptional service;
  • A high school diploma, with additional certification (e.g., Business Administration or Hospitality) a plus.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  • A monthly salary of PHP 35,000 - 45,000, depending on experience;
  • Government-mandated benefits, ensuring your well-being and security;
  • A motorcycle loan scheme, helping you upgrade your transportation;
  • Scholarship subsidies, supporting your personal and professional growth;
  • Ongoing training and development opportunities, helping you stay ahead in your career.
Next Steps

If you're passionate about joining our team and contributing to our success, please submit your resume for consideration. We'll review all applications and contact suitable candidates for further discussion and evaluation.



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