Strategic Operations Manager

18 hours ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
About the Role
Gratitude Philippines is seeking an experienced Strategic Operations Manager to lead our team and drive business growth. As a key member of our operations team, you will be responsible for managing multiple projects, collaborating with internal and external stakeholders, and providing strategic direction to our organization.

Key Responsibilities:
• Manage a team of travel counselors and provide guidance on customer engagement and relationship management
• Implement process improvements to gain efficiencies and drive revenue generation opportunities
• Collaborate with internal and external teams to deliver high-quality standards across processes and projects
• Develop and implement standardization, improvement, and re-engineering initiatives
• Identify and implement cost-effectiveness measures and work in a diverse, challenging environment

Requirements:
• 2 years of experience in the travel industry, preferably in a similar position
• Basic understanding of travel industry terms and knowledge of MS Office applications
• Background in Global Distribution Systems (Sabre, Apollo, Amadeus, etc.) and E2E Travel Process knowledge
• Excellent communication skills, both written and oral, and result-focused with self-driven approach
• Ability to multitask, work in a 24 x 7 atmosphere, and demonstrate flexibility and good time management skills
• Self-starter with at least 2 years of college education (preferred but not required)

About Us
Gratitude Philippines is a dynamic organization that values innovation, teamwork, and customer satisfaction. We offer a collaborative work environment, opportunities for professional growth, and competitive benefits packages.

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