Quality Assurance Expert

2 days ago

Cebu City, Central Visayas, Philippines beBeeCompliance Full time $91,000 - $104,500

Assurance Quality Specialist Role

Our company is seeking a seasoned assurance quality specialist to join our team. This role will involve auditing various processes to ensure compliance and excellence within the organization.Responsibilities:
  • Audit processes as per plan to ensure quality compliance
  • Conduct process audits (1 audit/agent/week) as per procedure and guidelines
  • Identify areas of improvement and develop strategies for implementation
  • Prepare findings from the report and share it with stakeholders on a regular basis
  • Analyze error trends and conduct root cause analysis (RCA) for top 2 errors
  • Communicate changes to employees and provide refresher trainings as needed
Seniority level:
  • Mid-Senior level
Employment type:
  • Full-time
Industries:
  • IT Services, IT Consulting and Travel Arrangements

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