Senior WordPress Technical Support Specialist

20 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time $1,000 - $1,400

Professionals in the field of WordPress technical support require strong analytical and problem-solving skills to troubleshoot complex issues.

The ideal candidate will have hands-on experience with WordPress, excellent communication skills, and be able to work independently in a remote environment. We are looking for an experienced team player who is proactive, enjoys helping others, and can provide top-tier customer support.

This role involves guiding customers on product usage, creating detailed bug reports, collaborating with team members, and staying up-to-date with important changes in the WordPress ecosystem.

Requirements:
  • At least 5 years of experience working with WordPress
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work independently and manage multiple tasks

We offer a collaborative environment, paid training, and a competitive salary range. If you are a motivated individual with a passion for WordPress and customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer support through ticket and live chat systems
  • Guide customers on product usage and troubleshoot complex technical issues
  • Create detailed bug reports for developers
  • Collaborate with team members to share knowledge and best practices
  • Stay up-to-date with important changes in the WordPress ecosystem

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