
Senior AR Operations Specialist
1 day ago
Job Overview
The role of AR Operations Lead involves managing the entire billing lifecycle, including subscription management, dispute representment, and financial reporting. This is a hands-on position where Stripe Subscriptions, reconciliations, disputes, and month-end reporting are crucial.
You will take ownership of our billing processes, preparing evidence for disputes, reconciling accounts, and supporting financial reporting. Collections outreach is part of the job, but your main impact will come from protecting revenue and running clean AR processes at scale.
Your Key Responsibilities- Billing Lifecycle Management: Manage subscription lifecycles in Stripe, including new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
- Dispute Representment: Own dispute representment, preparing and submitting evidence packets to banks/card networks to protect company revenue.
- Billing Workflows: Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Month-End Close: Support month-end close, including AR aging reports, reconciliations, and cash collection forecasting.
- Delinquencies Investigation: Investigate delinquencies, analyzing root cause, adjusting accounts, and handling outbound collections calls/emails when needed.
- Partnerships: Partner with Sales & Customer Success to ensure accurate subscription data.
- Process Improvement: Identify and implement process improvements to make AR more efficient and scalable.
- Experience: At least 3 years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Stripe Expertise: Proven expertise with Stripe Subscriptions, not just invoice/payment processing.
- Dispute Representment: Direct experience preparing and submitting dispute representment evidence to banks/payment processors.
- HubSpot Skills: Strong knowledge of HubSpot for AR/billing workflows.
- Collections Outreach: Familiarity with collections outreach, but with a bias toward solving the process and data issues behind delinquency.
- Technical Skills: Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Soft Skills: Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
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