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IT Platform Leader
3 weeks ago
Job Title:
Sr. IT Application Specialist
">- Certifications and Training for ServiceNow
- Once or Twice a Month Onsite Hybrid Setup and Work-life balance
About Our Client
A global engineering and advisory firm providing multidisciplinary services across the full asset lifecycle.
It is recognized for its inclusive culture, flexible work arrangements, and high employee satisfaction.
Job Description
- Actively oversee the ServiceNow platform's health and performance by performing preventive maintenance, addressing issues promptly, monitoring system performance, and identifying potential problems early.
- Lead ongoing enhancements to the platform to improve processes and enhance the user experience.
- Maintain thorough documentation of all development activities, including use cases, configurations, customizations, and integrations, to support easy maintenance, knowledge sharing, and efficient future development.
- Collaborate with colleagues and teams to resolve issues and ensure process consistency.
- Commit to the company's safety culture by understanding and exemplifying safety responsibilities, and actively contributing to the implementation of safe work practices.
The Successful Applicant
- Tertiary qualifications in Computer Science or a related discipline.
- With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM.
- Strong experience in application development and support in a Global Shared Services set up.
- Extensive experience in ServiceNow ITSM and ITOM.
- Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
- Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
- Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems.
- Strong troubleshooting, monitoring, and incident resolution skills.
- Experienced in ServiceNow OOTB reporting, and dashboard creation.
- Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc
- Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions.
- Capable of creating automated test frameworks and providing estimates.
- Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
- Excellent Communication Skills to technical and non-technical audience.
- Strong Stakeholder Management skills and has worked with a diverse set of stakeholders.
- Experience in Agile methodology and Scrum.
What's on Offer
- Permanent position with opportunities for professional growth.
- Be part of a large organization in the industrial/manufacturing industry.
- Supportive work environment with access to the latest technology and tools.
- Comprehensive benefits package tailored to employee needs.
- Certifications and Training for ServiceNow
Key Responsibilities Include:
- Monitoring and maintaining the ServiceNow instance.
- Implementing new features and updates.
- Providing technical support and training.
- Ensuring compliance with security protocols.
