Support Specialist for Enterprise Solutions
1 day ago
This role is focused on providing exceptional support to enterprise clients by ensuring the successful adoption and utilization of our products.
Key Responsibilities- Deliver high-quality billing, quoting, and licensing support to internal sales teams and external customers.
- Utilize outstanding customer service skills to provide prompt and efficient responses that delight customers.
- Identify process gaps and propose innovative solutions to improve processes and outcomes.
- Proven experience in customer and sales support through various channels.
- Strong background in customer service, showcasing empathy, positive language, attentiveness, and active listening.
- Ability to create quotes and manage end-to-end order processes.
- Excellent written and spoken communication skills.
- Robust problem-solving skills and ability to multitask in high-volume environments.
- Familiarity with product suite, specifically Jira Service Desk and Confluence.
- Experience in the enterprise software industry, particularly in process improvement and project management.
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Enterprise Support Specialist
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