Customer Service Ambassador

5 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time
Job Title: Customer Service Ambassador

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at J-K Network Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

About the Role:
The successful candidate will be accountable for providing outstanding customer care and customizing solutions for esteemed clients of commercial banking. You will work closely with stakeholders to address client issues, ensuring prompt maintenance and servicing across various commercial banking product categories.

Key Responsibilities:
- Provide exceptional customer service and support to clients via phone and other communication channels.
- Collaborate with stakeholders to resolve client issues and concerns in a timely and professional manner.
- Work together with colleagues to develop and implement effective solutions that meet client needs.

Requirements:
- At least 2-3 years of experience in a call center or customer-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
- Excellent problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:
- A competitive salary range of PHP30,000 - PHP40,000 per month (negotiable).
- Opportunities for career growth and professional development within a dynamic and growing organization.
- A supportive and collaborative team environment, with regular feedback and coaching from experienced colleagues and supervisors.

Recruitment Process:
The recruitment process for this role will involve an initial assessment, HR screening, operations interview, and reference check. We encourage applicants who are passionate about delivering exceptional customer service and building strong relationships with clients to apply for this exciting opportunity.

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