Claims Process Improvement Specialist

1 week ago


Manila, National Capital Region, Philippines Shopee Full time
Job Requirements

To be considered for the Claims Process Improvement Specialist role, you must have a Bachelor's degree in Industrial/Management Engineering or a related field. At least 5-8 years of relevant experience in warehousing, e-commerce, logistics or related fields is also required.

You will be responsible for ensuring that all RTS parcels are dispatched according to given SOPs and KPIs. This involves close collaboration with the returns team to manage past due items and ensure minimal claims on RTS.

The ideal candidate will be knowledgeable in RTS and Claims processes, and will have experience in using process improvement tools. Strong communication and interpersonal skills are also necessary.


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