Platform Operations Specialist

7 days ago

Makati City, National Capital Region, Philippines beBeeAnalytical Full time ₱3,000 - ₱6,000
Job Overview:

The Operations Associate plays a key role in supporting the daily operations of a fast-growing platform, working closely with both internal teams and external vendors to ensure seamless service delivery.

The ideal candidate will have excellent communication skills and be able to work effectively in a team environment. They should also have strong analytical skills and be able to troubleshoot issues efficiently.

Key Responsibilities:
  • Lab Test Management
    • Process lab test orders and ensure timely and accurate delivery of results.
    • Coordinate with vendors to resolve order or delivery issues.
  • System Monitoring & Issue Resolution
    • Monitor internal dashboards for system delays or outages.
    • Proactively troubleshoot and escalate issues across multiple platforms.
  • Customer Support & Communication
    • Provide direct support to customers via Slack and internal ticketing systems.
    • Maintain SLA standards for response and resolution times.
    • Interact with clients primarily through chat, with occasional voice support.
  • Operational Support
    • Assist the Operations team with routine tasks to ensure smooth workflow.
    • Collaborate cross-functionally to support process improvements and documentation.
    • Use internal tools such as Google Docs and Slack for communication and task tracking.

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