Quality Assurance and Compliance Manager

5 hours ago


Manila, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary

Under general direction, this role oversees two primary responsibilities:

• Directly manage and drive Quality and process improvement initiatives, fostering a Six Sigma/Lean Sigma culture and delivering YB and GB training to Process Leads and Supervisors, serving as a mentor to projects undertaken and driving project closures, identifying means to make processes leaner and exploring automation opportunities.

• In charge of driving Compliance initiatives along with the core Compliance team, ensuring audit completion as per the annual audit plan which covers ISO, HIPAA, SOC 2, and HITRUST audits, contributing to creating policies, procedures, and process manuals.

Key Responsibilities
As a Quality Manager:

• Establish a Process improvement framework across the organization in collaboration with the function head, setting up Six/Lean Sigma awareness programs, promoting a quality-centric approach awareness, and assisting in getting all support up to speed in terms of basic QC tools and Six/Lean Sigma principles, deploying them across functions in Operations and Support.

• Create Six/Lean Sigma training programs across the enterprise and deliver training to all support personnel, starting with the basics of Six Sigma followed by YB & GB training.

• Ensure project owners complete projects in coordination with Project Leads and process owners.

• Develop a management view dashboard and report the progress of process improvement training and programs to management.

• Set up best practice forums and drive the aspect of Bright Ideas, Replicas, and Eurekas across the enterprise, assisting in setting the culture.

• Support best practice consultation and supervision for direct service staff.

• Support quality improvement in analyzing, developing, implementing, and coordinating the process quality improvement program designed to deliver high-quality programs and educational services consistent with the agency's clinical and educational frameworks, established practices and systems, contract requirements, and financial goals.

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