Case Conversion Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeIntake Full time ₱1,800,000 - ₱2,400,000
Job Opportunity

We are seeking a candidate to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities Include:

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Audit and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear updates on availability, performance blockers, or missed targets.
  • Participate in coaching sessions and apply feedback proactively.

Required Skills and Qualifications:

  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment.

Our Ideal Candidate:

Is proactive, adaptable, experienced in legal case intake, knowledgeable in client qualification, and familiar with AI-powered call analysis tools.

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