Senior Customer Support Representative

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱3,500 - ₱5,000

We are seeking a highly skilled and dynamic Customer Experience Specialist to join our team.

The successful candidate will play a key role in providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.

  • Support customers via direct chat or phone
  • Respond to all messages within agreed SLA
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity
  • FOLLOW ALL PROTOCOL TO APPROVE AND REVIEW CAMPAIGNS IN A TIMELY MANNER
  • Follow up on all voicemail or missed chats within 24 hours
  • Add 'Outreach to new customers and help them onboard within agreed SLA
  • Respond to resolve customer queries in a holistic manner
  • Use the CRM to take diligent notes and add context to customer data
  • Other duties as assigned
Required Skills and Qualifications:
  • Great decision-making skills and judgment: Make sound decisions in the best interests of our customers and the company
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support
  • Aware of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude
  • Relevant Experience: Have 1-2 years of Customer Service experience
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors
Benefits:
  • Opportunity to work in a fast-paced environment where no two days are the same
  • Chance to develop your problem-solving skills and learn from experienced colleagues
  • Flexible work arrangements to suit your lifestyle
Others:

At LaunchGood, we believe in empowering Muslims globally. We aim to create a platform that showcases the potential of Muslims and supports great ideas in the community.

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