Strategic Product Manager for Managed Services

17 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerCentric Full time ₱1,200,000 - ₱1,800,000
Product Manager - Managed Services

This is a full-time, remote position where you will oversee the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio.

About Your New Role

You will work cross-functionally with engineering, operations, sales, and vendors to ensure alignment with customer needs and company strategy. This role is ideal for a product manager who has experience managing vendor relationships and negotiating contracts.

Key Responsibilities
  • Vendor Relationship Management: Build and manage strategic relationships with key vendors to drive service growth, procurement efficiency, and training enablement.
  • Product Lifecycle Management: Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware.
  • Service Design and Integration: Design and integrate scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams.
  • Finance and Procurement Partnerships: Partner with Finance and Procurement on pricing models, budgeting, and cost optimization.
  • Customer Centricity: Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
  • Risk Management and Compliance: Oversee risk management and compliance, mitigating technology, supply chain, and regulatory risks.
  • Go-to-Market Strategies: Collaborate cross-functionally with Sales, Marketing, and internal teams on go-to-market strategies, sourcing, inventory planning, and enablement programs.
  • Performance Tracking: Track performance through vendor scorecards, KPI reporting, and QBRs.
What You'll Need For Success
  • Experience in Vendor Relationship Management: Strong experience managing vendor relationships and negotiating contracts, SLAs, and pricing.
  • Background in Product Lifecycle Management: Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
  • Service Design and Operational Integration Skills: Skills in service design, operational integration, and creating scalable frameworks.
  • Financial Acumen: Financial acumen in pricing models, budgeting, and cost optimization.
  • Customer-First Mindset: Customer-first mindset with experience improving service quality and handling escalations.
  • Compliance and Risk Management Knowledge: Knowledge of compliance, risk management, and vendor security assessments.
  • Cross-Functional Collaboration: Ability to collaborate cross-functionally with Sales, Marketing, Finance, and Support.

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