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IT Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines Staff4Me Full time
Staff4Me Job Overview

We are seeking an IT Support Analyst to join our team at Staff4Me. This role is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems.

Key Responsibilities:
  • Troubleshoot and Resolve Issues: Provide timely and effective resolution of hardware, software, and network issues via phone, email, and in-person support.
  • System Maintenance: Install, configure, and maintain computer systems, software, printers, and other IT equipment to ensure optimal performance.
  • User Management: Manage user accounts, permissions, and access rights in various systems to ensure secure and efficient operations.
  • Documentation and Tracking: Document and track issues using a ticketing system to ensure timely resolution and improve process efficiency.
  • Collaboration and Training: Collaborate with other IT team members to escalate and resolve complex issues, and educate users on best practices and IT policies.
Requirements:
  • Educational Background: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Work Experience: Proven experience as an IT Support Specialist or in a similar role.
  • Technical Skills: Strong knowledge of Windows and Mac operating systems, familiarity with common office software (e.g., Microsoft Office Suite, G Suite), and basic understanding of network protocols, TCP/IP, and LAN/WAN configuration.
  • Soft Skills: Excellent troubleshooting and problem-solving skills, strong interpersonal and communication skills, ability to work independently and as part of a team, attention to detail, and a commitment to providing excellent customer service.