Backend Resolution Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeCaseManager Full time ₱40,000 - ₱60,000
Job Title: Amazon Case Manager

This is a results-driven role for an experienced case manager with a strong background in the supplements space.

  • You'll own backend troubleshooting across Seller Central — submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant.
Main Responsibilities:
  • Own case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as the go-to expert for backend resolution — ensuring swift reinstatement of listings and minimizing downtime.
  • Maintain organized case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing to ensure all listings meet Amazon's compliance requirements.
  • Support day-to-day brand operations including listing audits, logistics coordination, and customer experience — with special attention to supplement-specific regulations.
Requirements:
  • 2+ years of experience managing Seller Central backend issues — ideally within the supplement, wellness, or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

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