Technical Operations Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000
Technical Support Specialist Job Description

The Technical Support Specialist plays a vital role in ensuring the smooth operation of our SaaS application. This position involves providing advanced technical support to customers, troubleshooting complex issues, and collaborating with internal teams for resolution.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach. They should be able to work independently and as part of a team, prioritize tasks effectively, and maintain a high level of productivity in a fast-paced environment.

  • Serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.
  • Provide advanced technical support while maintaining a customer-first approach—empathetic, accurate, compassionate, responsive, resourceful, and detail-oriented.
  • Conduct thorough investigations of escalated issues, replicating problems as needed and collaborating with internal teams for resolution.
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • 3+ years of technical support experience, with at least 1 year handling escalations or advanced troubleshooting in a SaaS or similar environment.
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
Ninja Perks and Benefits

We offer a comprehensive benefits package that includes:

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development

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