
Patient Care Advocate
6 days ago
Our organization is committed to delivering top-notch patient care. To achieve this goal, we are seeking a highly skilled Member Experience Specialist. This role plays a pivotal part in our daily operations, ensuring seamless interactions between patients and healthcare providers.
Key Responsibilities:
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide exceptional customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
What We Look For:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
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