Patient Care Advocate

6 days ago


Sorsogon, Bicol, Philippines beBeeDedication Full time ₱600,000 - ₱1,000,000
Member Experience Specialist

    Our organization is committed to delivering top-notch patient care. To achieve this goal, we are seeking a highly skilled Member Experience Specialist. This role plays a pivotal part in our daily operations, ensuring seamless interactions between patients and healthcare providers.

    Key Responsibilities:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications. 
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry. 
  • Customer Service: Provide exceptional customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly. 
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy. 
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care. 
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software. 

    What We Look For:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.


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