Crew Management Lead

2 months ago


Makati City, National Capital Region, Philippines JBW Managed Consulting and Services Full time
Job Title: Crew Management Lead

Job Summary:
Crew Management Lead will oversee crewing operations to ensure compliance with maritime regulations and industry standards. This role focuses on continuous improvement in crewing processes, collaborating with the Senior Manager of Crewing Operations. The ideal candidate will have leadership qualities to oversee a team of crewing professionals and excellent communication skills to effectively interact with crew members and other departments.

Key Responsibilities:

• Ensure the smooth day-to-day crewing activities to meet overall company targets.
• Manage and supervise the entire visa application process, from application submission to approval.
• Oversee unit operations to ensure compliance with policies, procedures, and internal controls.
• Delegate day-to-day tasks to achieve operational objectives.
• Streamline processes for a positive crew experience and improved retention.
• Maintain meaningful relationships with internal and external stakeholders for effective crew service delivery.
• Identify and track team Key Performance Indicators (KPIs) for operational efficiency.
• Address escalated crew issues effectively.
• Develop and deliver training programs for staff affected by process changes and manage change effectively to ensure smooth transitions.
• Create and maintain comprehensive documentation of processes, changes, and improvements for reference and audit purposes.
• Implement systems for monitoring and reporting on the performance of optimized processes, ensuring sustained improvements over time.

Requirements:

• Bachelor's degree in business administration, Management, or a related field.
• In-depth knowledge of the industry in which they operate, such as maritime, aviation, or oil and gas. Understanding industry regulations, standards, and specific requirements related to crewing is crucial.
• Minimum of 3 years in leadership roles handling crewing operations.
• Highly proficient in MS Office Suites (Excel, Word, Outlook, PowerPoint).
• Familiarity with process improvement tools and technologies. Experience with process mapping software is a plus.
• Excellent communication and leadership skills.
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