Customer Service Representative with Exceptional Support Skills
2 days ago
BENEFITS:
- Mandated Benefits: We provide our employees with mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
- HMO and Insurance Coverage: Enjoy comprehensive health insurance coverage for you and your loved ones.
- Allowances: You will receive competitive allowances to support your lifestyle.
- Free Training/Seminars: Stay up-to-date with the latest industry trends through regular training and seminars.
- Salary Increase/Performance Evaluation: Regular performance evaluations ensure your hard work is recognized and rewarded.
- Other Benefits: Explore additional benefits that will enhance your overall well-being.
COMPANY PROFILE:
We are a leading BPO company delivering exceptional customer and technical support services to global clients.
Position: CUSTOMER SERVICE SPECIALIST
Company Industry: BPO
Work Location: HM Tower, Cebu City
Salary: Php 24,000
Work Set-Up: On-site
JOB REQUIREMENTS:
- High School Graduate or Higher: You must have completed high school or earned an associate's degree or higher.
- Minimum of 6 Months BPO Experience: Gain valuable experience in the BPO industry.
- Technical Support Experience: Develop your skills in providing technical support.
- Chat Support Experience: Enhance your expertise in chat support.
- Amenable to Rotating Shifts: Flexibility is key to success in this role.
JOB RESPONSIBILITIES:
- Provide Customer Support: Deliver exceptional support via chat and other communication channels.
- Address Customer Inquiries: Respond promptly to customer inquiries and resolve issues effectively.
- Handle Technical Escalations: Provide troubleshooting assistance and escalate technical issues when necessary.
- Document Interactions: Maintain accurate records of customer interactions.
- Meet Client Satisfaction Standards: Strive to exceed client expectations and deliver exceptional service.
RECRUITMENT PROCESS:
ONLINE INTERVIEW
Initial Interview
Final Interview
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