Online Community Manager

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCommunicator Full time ₱240,000 - ₱480,000
Job Role:

The ideal candidate is a skilled communicator who can engage with fans and followers on behalf of high-profile content creators via online chat platforms, ensuring a positive and personalized experience.

  • Engage with fans and followers through real-time online chat, building rapport and providing customer support.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
Essential Skills:
  • Proven experience in customer service, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
Key Responsibilities:Provide Exceptional Customer Support:
  • Offer timely and effective assistance to customers via online chat platforms.
  • Resolve customer complaints and concerns in a professional and courteous manner.
Upsell Opportunities:
  • Identify opportunities to sell premium content, subscriptions, and exclusive offers to customers.
  • Present offers in a natural and customer-focused manner that aligns with the customer's needs and preferences.


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