Online Support Liaison

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerEngagement Full time ₱20,000 - ₱40,000

As a remote Online Support Liaison, you will engage with high-profile content creators through real-time online chat, ensuring a positive and personalized experience for their audiences.

Key Responsibilities:
  • Act as the primary point of contact for fans and followers, responding promptly to inquiries and resolving issues in a customer-focused manner.
  • Identify opportunities to promote premium content, subscriptions, and exclusive offers in a natural and helpful way.
  • Maintain accurate records of conversations and transactions using CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.

The ideal candidate will have excellent written communication skills, be able to multitask across multiple chat sessions, and demonstrate a genuine passion for customer engagement and satisfaction.

Ideal Candidate Profile:
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • High emotional intelligence and a track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.


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