
Social Media Online Presence Specialist
2 days ago
We are seeking a skilled Social Media Reputation Manager to join our team. This role will be responsible for maintaining and improving our online presence across multiple platforms, ensuring our brand voice is consistent, professional, and compliant with industry regulations.
This position requires exceptional communication skills, as well as the ability to think critically and resolve conflicts effectively. The ideal candidate will have experience in online reputation management, social media, digital marketing, or community management, and be familiar with U.S. business culture.
Key Qualifications- At least 2 years of experience in online reputation management, social media, digital marketing, or community management.
- Excellent English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with monitoring/ORM tools such as Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar.
- Familiarity with U.S. business culture and professionalism in communication.
- Monitor and respond to online reviews on various platforms.
- Track and engage with relevant conversations on social media.
- Draft professional responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership.
- Generate weekly and monthly reports on online sentiment and trends.
This role offers a unique opportunity to join a talented team dedicated to delivering success to our organization and their careers.
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