Excellence Driven Quality Leader

2 days ago

Cainta, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Job Title:

Quality Assurance Lead

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About the Role:

This is a leadership opportunity to oversee our Quality Assurance team and drive excellence in client service delivery. The successful candidate will lead by example, fostering a high-performing culture that values accountability, accuracy, and proactive problem-solving.

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Key Responsibilities:
  • Develop and implement quality standards and processes to ensure consistency and fairness across all teams.
  • Lead performance evaluations, audits, and quality checks to identify areas for improvement and implement corrective actions.
  • Collaborate with training teams to design interventions and learning programs based on quality findings.
  • Analyze client churn drivers and provide actionable insights to inform business decisions.
  • Partner with operations and client services teams to mitigate risks of client dissatisfaction.
  • Stay up-to-date with QA best practices and integrate them into our processes.
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Requirements:
  • Bachelor's degree in Business Administration, Human Resource Management, Organisational Development, Education, or a related field.
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.
  • Strong background in QA processes, coaching, and corrective action planning.
  • Experience in training design and program implementation (preferred).
  • Familiarity with learning management systems and digital training tools (preferred).
  • Strong leadership, coaching, and team management abilities.
  • Analytical thinker with the ability to translate data into actionable solutions.
  • Excellent written and verbal communication skills in English.
  • Tech-savvy with working knowledge of tools like G-Suite, Discord, Loom, and ClickUp.
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What We Offer:
  • Bonuses up to $300 depending on performance.
  • Annual salary appraisal.
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