Customer Engagement Specialist

1 day ago

Davao City, Davao, Philippines beBeeOutbound Full time ₱7,200 - ₱7,800
Job Description

An Outbound Caller and Lead Generator plays a crucial role in initiating contact with potential customers, gathering information, qualifying leads, and generating opportunities for the sales team.

Main Responsibilities:
  • Outbound Calling
    • Make outbound calls to prospects to introduce products or services, engage interest, and assess potential leads
    • Qualify prospects based on established criteria to determine if they are a good fit for our company's products or services
    • Maintain a professional and friendly demeanor while managing objections and addressing any initial questions
  • Lead Generation and Qualification
    • Research target markets to identify new potential customers using various online sources, directories, and social media
    • Build and maintain a database of qualified leads for the sales team, ensuring all information is accurate and up-to-date
    • Segment leads according to industry, company size, location, and other criteria to optimize outreach efforts
  • CRM and Data Management
    • Record lead interactions, call outcomes, and key information in the CRM system, ensuring complete and accurate documentation
    • Regularly update the lead database and ensure data quality, including removing duplicates, correcting errors, and adding new data as required
  • Collaboration with Sales and Marketing
    • Collaborate with the sales team to identify target markets and strategize on outreach methods
    • Work with the marketing team to develop scripts and campaigns tailored to various lead segments
    • Report lead quality and provide feedback on successful conversion patterns to improve future lead-generation efforts
Required Skills and Qualifications:
  • Experience in telemarketing, outbound sales, or lead generation
  • Strong communication and persuasion skills
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office
  • Ability to research effectively and identify key decision-makers within companies
  • Excellent data entry skills with attention to accuracy and detail
  • Proficiency in Active Campaign

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