Patient Operations Manager

18 hours ago

Makati City, National Capital Region, Philippines beBeeLeader Full time $40,000 - $60,000
Dynamic Leadership Role

Our organisation is seeking a dynamic leader to take charge of our patient support team. As a key member of our team, you will be responsible for ensuring the smooth operation of our ticket handling process and maintaining high levels of customer satisfaction.

About the Role (Key Responsibilities)
  • Lead day-to-day operations, ensuring timely response, resolution, and satisfaction of patients' queries.
  • Utilise data insights to identify trends, balance workloads, and drive continuous improvement.
  • Streamline processes and enhance the patient experience through innovative solutions.
  • Act as a problem-solving expert, working collaboratively with cross-functional teams to resolve critical issues.
  • Establish clear KPIs and targets to motivate your team towards delivering exceptional results.
  • Provide supportive leadership, removing obstacles to enable your team to excel.
  • Drive business outcomes by monitoring key metrics within your scope and ensuring successful project delivery.
  • Develop and manage performance plans, fostering a culture of fairness and care.
Requirements and Qualifications
  • Proven leadership experience, preferably in a startup or international company.
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders.
  • Proficiency in Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and other productivity tools.
  • Ability to adapt quickly to new systems and technologies.
  • Excellent English language skills, both written and spoken.
  • Strong motivation and interpersonal skills, with the ability to lead diverse teams.
  • Exceptional problem-solving skills, with the ability to think critically and troubleshoot effectively.
  • Trustworthiness and confidentiality in handling sensitive information.
  • Proactive attitude, requiring minimal supervision, with a focus on delivering impact and helping others.
  • Desire to learn and develop continuously, with the ability to adapt in a fast-paced environment.
  • Availability to work full-time in a hybrid setup during APAC customer hours.
Benefits and Culture
  • A passionate and driven team, with a strong focus on patient care.
  • A supportive work environment, with regular feedback and autonomy to tackle interesting problems.
  • Competitive leave policies, including sick, maternal/paternal, compassionate, and vacation leave.
  • Personal health days and budget to encourage self-care.
  • Reliable health insurance and employer share for statutory benefits.
  • Transportation allowance and flexible work arrangements.
  • Access to professional development opportunities, mentors, and buddies.

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