IT Support Specialist

2 weeks ago

Marikina City, National Capital Region, Philippines beBeeITSupport Full time $45,000 - $65,000
Job Description

As a skilled IT support professional, you will provide exceptional customer service and technical expertise to resolve various issues related to hardware, software, and network connectivity. Your primary responsibility will be to manage incidents and requests within the ServiceNow ticketing system, ensuring timely resolution and follow-up with end-users.

Key aspects of this role include providing end-user support via phone, email, and chat, as well as performing daily ticket follow-ups and resolving username and password problems. You will also be responsible for providing multifactor authentication, single sign-on, and VPN support, as well as performing software and application support.

To excel in this position, you must have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. Proficiency in Microsoft 365, Windows 10, and Active Directory is essential, along with experience working with remote access tools such as LogMeIn, TeamViewer, and Take Control.

  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users.
  • Resolve username and password problems.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.

Requirements:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.

This job description outlines the key responsibilities and requirements of the position.

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