Senior Customer Experience Strategist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱50,000 - ₱75,000
Job Overview

At a leading provider of coffee solutions, we are seeking an accomplished professional to drive exceptional customer experiences. As the strategic leader for our global customer success function, you will play a pivotal role in fostering satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities:
  • Develop comprehensive strategies to support business growth and manage the end-to-end customer experience.
  • Empower consultative sales processes through client communications across various platforms.
  • Coordinate seamless onboarding and equipment setup, collaborating with technical service partners.
  • Respond promptly to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Lead customer communications related to logistics, damages, and return claims.
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience is highly valued.
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.

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