Technical Assistance Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱450,000

We are seeking a highly skilled and detail-oriented individual to provide technical support across the organization.

Key Responsibilities
  • Provide technical assistance for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain effective communication with users to facilitate prompt resolutions.
  • Evaluate complex incidents and escalate as required.
  • Adhere to policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
Essential Qualifications
  • Demonstrate exceptional organizational skills and time-management abilities
  • Maintain confidentiality and address sensitive requests professionally
  • Exhibit strong proficiency in written and verbal communication
  • Showcase interpersonal skills to support employees at all levels
  • Operate independently in dynamic, remote work environments

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